Position Vacant - Administration Support / Retail Client Services
POSITION DESCRIPTION
Position purpose - Administration Assistant
Main tasks
Position Purpose To assist the Manager with Administration duties as outlined below · Check Emails periodically throught the day- print invoices, respond to customer queries, allocate emails to correct folders · Match invoices to delivery slips · Prepare banking on a weekly basis · Filing & Answering phones · Operate retail computer programs Retail Client Services
Main tasks
To assist the Online sales team as listed below · Stock management - Unpack stock & match to delivery slips, note & follow up missing items · Work with Online sales team to prepare marketing content, social media including Instagram, Tiktok, facebook, web page. Investigate other avenues for advertising online & locally · Customer service · Maintain shop displays & presentation. · Preparing parcels for postage
PERSON SPECIFICATION
Personal Key Skills
· Customer service, with a focus on communication. A ‘Can Do’ attitiude · Understanding your work requirements & commitment to the business. · Ability to work well with a team as well as work autonomously · Able to adapt and stay calm in challenging situations, with the ability to work under pressure.
Professional Skills · Good self-presentation & a professional approach to work · Time management and organisational skills, · Ability to increase sales by upselling & customer relations · Adhere to OHS Policys & Proceedures · Industry based experience preferred but not necessary · Experience using computer programmes and software · Willing to develop your knowledge & skills.
This job description serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business.